Privacy Policy

FloorPlannerToSketchUp (floorplannertosketchup.com) respects your privacy. This policy explains what personal data we process when you use our conversion service, why we do so, and your rights under the GDPR.

FloorPlannerToSketchUp is the data controller for personal data collected through floorplannertosketchup.com.

3.1 Data you provide

• Name and email address during registration or checkout
• Account data via Netlify Identity (email, optional Google OAuth profile)
• FloorPlanner project links and .fml files you submit for preview or conversion
• Messages sent through the contact form

3.2 Automatically collected data

• IP address, browser, and device information
• Order, payment, and conversion history in our database
• Technical logs and security data

3.3 Project data

When you submit a project link or upload an .fml file, we process the plan data needed for the conversion (such as walls, openings, floors and room names). We use it only to build your model. We do not publish it, share it or use it for anything else.

3.4 Uploaded files and models

Uploaded .fml files and the SketchUp models we generate are stored encrypted and are only accessible to you and to our service for delivery and support. They are deleted after 30 days.

We use data only to:

• Deliver preview and conversion services
• Manage accounts, orders, and credits
• Process payments and billing
• Deliver files and service emails
• Provide support, prevent fraud, and secure the service
• Improve reliability and error handling

• Performance of a contract (service delivery)
• Legitimate interests (security, abuse prevention, service improvement)
• Legal obligation (administrative and tax retention)
• Consent where required (e.g. optional communications)

We share data only with processors required to run the service:

• Stripe — payment processing
• Resend — transactional email
• Netlify — hosting, Identity, database, and file storage
• Google — optional OAuth sign-in

These parties process data on our behalf under appropriate agreements. We do not sell personal data.

We do not share personal data with third parties except:

• Processors as described above
• When legally required
• To protect our rights, users, or system security
• With your explicit consent

• Uploaded .fml files and generated models: up to 30 days, unless longer retention is needed to handle a support request
• Order and account data: as long as needed for the service and legal record-keeping
• Contact form messages: as long as needed to handle your request
• Logs: limited retention for security and troubleshooting

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse. No online service can guarantee absolute security.

Under the GDPR you may request:

• Access to your personal data
• Correction of inaccurate data
• Erasure of data
• Restriction of processing
• Data portability
• Objection to processing based on legitimate interests
• Withdrawal of consent where processing is consent-based

You may also lodge a complaint with your local supervisory authority.

We use functional cookies for login and sessions. If you accept analytics, we use Google Analytics and PostHog to see how the converter is used. We do not sell your data. You can limit cookies in your browser; some features may then stop working.

References to FloorPlanner and SketchUp in this policy and on the website are used only to describe compatibility. FloorPlannerToSketchUp is not an official service of FloorPlanner, SketchUp or Trimble.

We may update this privacy policy. Material changes will be communicated via the website or by email where appropriate.

For privacy questions or to exercise your rights, contact us:

• Email: privacy@floorplannertosketchup.com
• Data controller: FloorPlannerToSketchUp